Thanks for shopping at PTZlink. We hope you love your purchases, PTZlink guarantees to the first buyer that the products of the brand will not present any defect in materials or manufacturing for the period stipulated below, which becomes effective on the date of purchase. Any defect derived from improper use or improper maintenance, accident, humidity, insects, improper packaging, lightning, electrical surges, alterations, or modifications is not covered by this limited warranty.
But, If you’re not totally satisfied with the products or request a repair, we are always here to help.
1. Warranty Period
PTZlink provides warranty service and official customer support, which only applies to new and certified refurbished products purchased from PTZlink official website, official stores on Amazon, eBay, AliExpress, etc.
Product: We provide 2 years’ limited warranty for new IP Camera/NVR System Products purchased from PTZlink. And a 1-year warranty for PTZlink Certified Refurbished Products.
Accessories: Accessories with a 2-year limited warranty include: Ethernet Cable, Power Extension Cable, USB Mouse, Waterproof Lid (2-Pack), NVR Antenna (2-Pack), Camera Antenna (2-Pack), HDMI Cable, Power Adapter 12V/2A, Power Adapter 12V/3A, and Power Adapter 12V/4A, PoE Injector 30w, PoE Injector 60w, PoE Injector 90w, and Junction Box.
Replacement Unit: Warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.
For new products, register your product within 2 years of purchase, and you will receive a 6-month extended warranty besides a 2-year warranty. For refurbished products, register and you will also get an additional 6-month warranty besides a 1-year warranty. The warranty starts on your invoice date.