Warranty

Thanks for shopping at PTZlink. We hope you love your purchases, PTZlink guarantees to the first buyer that the products of the brand will not present any defect in materials or manufacturing for the period stipulated below, which becomes effective on the date of purchase. Any defect derived from improper use or improper maintenance, accident, humidity, insects, improper packaging, lightning, electrical surges, alterations, or modifications is not covered by this limited warranty.

But, If you’re not totally satisfied with the products or request a repair, we are always here to help.

PTZlink provides warranty service and official customer support, which only applies to new and certified refurbished products purchased from PTZlink official website, official stores on Amazon, eBay, AliExpress, etc.

Product: We provide 2 years’ limited warranty for new IP Camera/NVR System Products purchased from PTZlink. And a 1-year warranty for PTZlink Certified Refurbished Products.

Accessories: Accessories with a 2-year limited warranty include: Ethernet Cable, Power Extension Cable, USB Mouse, Waterproof Lid (2-Pack), NVR Antenna (2-Pack), Camera Antenna (2-Pack), HDMI Cable, Power Adapter 12V/2A, Power Adapter 12V/3A, and Power Adapter 12V/4A, PoE Injector 30w, PoE Injector 60w, PoE Injector 90w, and Junction Box.

Replacement Unit: Warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.
For new products, register your product within 2 years of purchase, and you will receive a 6-month extended warranty besides a 2-year warranty. For refurbished products, register and you will also get an additional 6-month warranty besides a 1-year warranty. The warranty starts on your invoice date.

Warranty is void in the following situations: (a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”; (b) Products are purchased from unauthorized distributors or resellers; (c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with; (d) Products are dismantled, mishandled, improperly used or defaced; (e) Abuse firmware upgrade without the authorized technician’s guidance; (f) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty; (g) Products are damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc; (h) Products are damaged due to the violation of direction on safe battery handling and usage; (i) Warranty, refund or replacement are not available for products you have received or will receive in Play & Say feedback program; (j) Warranty is for the original purchaser only and is not transferable.

PTZlink is not responsible for other extra warranty or commitment promised by resellers, agents, distributors, or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.

In addition to the above warranty forfeiture, in no event will PTZlink be responsible for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profiles, arising from or relating to this limited warranty or the product, and PTZlink’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by you.