Please read the below shipping and delivery policy to check the detailed shipping information, fees, terms, and risks of your orders.

Shipping AreasShipping ToEstimated Delivery Time
The United States, Canada, GreenlandUnited States2-7 Business Days
Canada10-25 Business Days
Greenland5-15 Business Days
EuropeAlbania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, The United Kingdom, Turkey2-6 Business Days
Asia PacificAustralia3—7 Business Days
New Zealand5-25 Business Days
BruneiC5-25 Business Days
Myanmar (Burma)
Republic of Korea
Africa, Middle East, and IndiaArmenia20-40 Business Days
Saudi Arabia
Latin America and the CaribbeanBrazil12-18 Business Days
Chile5-25 Business Days
Mexico12-18 Business Days

Note: If the local warehouses are out of stock, we will arrange the shipping for you from China warehouse. Packages would take longer than usual to arrive. We are responsible for all taxes and duties.

Shipping Fees

We provide fast shipping for all orders made on PTZlink official online store. PTZlink uses the best carriers in the business to make sure your orders get to you ASAP. However, we are not responsible for any tariff or customs fee, duty, tax, or brokerage fee (if needed).

Shipping Fees

All of your orders made on PTZlink official online store will be processed within 3 business days (except pre-orders).

The estimated time listed above is our best estimate only, and PTZlink is NOT liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.

You are responsible to make sure your address is 100% correct and complete. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss. We are NOT responsible for any loss due to the incorrect address or a fraudulent transaction.

Generally, orders have been shipped out cannot be canceled. If you want to cancel the order(s) that has/have been dispatched, you will be responsible for the shipping charges. PTZlink is not responsible for any duty or any charge.

When the products are delivered, you are responsible for checking the order is complete and undamaged. You need to check the products carefully for any damage before you sign for the delivery. If there is any damage, you have the right to refuse the delivery and let the delivery person know the reason for the refusal.

If you have any questions about your orders, please contact our support team.