What Information We Collect

We collect the following information when you visit our Site or using our Products and Services:

1. Personal Information

1). Contact information. When you register a PTZlink account, contact us via email, or register PTZlink products you bought, we might collect that information such as your name, email address, and phone number.

2). Payment information. We might collect information necessary to complete your purchase such as credit card number and mailing address, and any other information you choose to provide to us when making a purchase.

3). Information you share or post on our website. We might collect information that you post in a public space on our website, such as the Community (we also call it Forum).

4). Social media information. If you access our websites using your Facebook/Google account login, we may receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your Facebook/Google account may depend on your Facebook/Google account’s privacy settings.

5). Third-party personal information. If you choose to provide us with a third party’s personal information (such as name, email, and phone number), you must ensure that you have the third party’s permission to do so. Examples include providing us with the names and images that you associate with account users or forwarding reference or marketing material to a friend.

2. Device Information

1). Device setup information. We collect information related to the setup and usage of PTZlink products, such as device name, model, UID, and adjustments you make to the product setup.

2). Technical information about the device such as firmware and software version, WiFi signal strength, and environmental data from PTZlink’s sensors like ambient light in the room.

4). Information from interaction with Third Parties. If PTZlink offers any product or account connections or integrations with third-party products, applications, functionality, or services (collectively, “Third-Party Products and Services”), and you choose to enable or connect to such Third-Party Products and Services through the means authorized and directed by PTZlink and/or such third-party partners, you acknowledge and agree that we may share certain information about your PTZlink Product with such third parties for account authentication and management, and to enable the activation, connection, and integration with and to such Third-Party Products and Services on such third parties’ platforms. For example, some of our Products use third-party voice assistance services like Google Assistant, which collects information including your Product name to display it on Google-enabled devices.

How We Use Your Information

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.

1). We use the information to respond to your requests or questions. For example, if you ask for a user manual, we will send it to you. We might use your information to confirm your subscription. We will also give you technical support if you are eligible for it. When we provide support, we may use the information you provided or the information we’ve gathered passively.

2). We use the information to communicate with you about our relationship. We may contact you about your account or subscription. We may contact you about this Policy or our website Terms.

3). We use the information to improve our website or our products and services.

4). We use the information for marketing purposes.

5). We use the information for security purposes. We may use the information to protect our company, our customers, or our websites.

6). We use the information to talk to parents or guardians to get permission.

7). We use the information to complete the delivery process. We render your name, address, phone number, and other information necessary to the shipping companies that deliver products to you.

8). We use information as otherwise permitted by law.

Your Choices and Rights About Your Information

If you have a PTZlink account, you may update, correct, or delete your account information at any time by visiting your account profile page.

Likewise, if you close your PTZlink account, you will not be able to sign in to PTZlink Products or Services or access any of your information. However, you can open a new account at any time.

You can opt-out of receiving any emails from us. To stop receiving our emails, click “Unsubscribe” in any email you get from us. Don’t worry! Even if you opt-out of getting emails, we will still be sure to contact you for important updates or notices. For example, we may still contact you about your orders, you will also continue to receive critical technical information about your PTZlink products.

We do not share information with third parties for their independent marketing or promotional purposes.

How We Use Cookies and Other Technologies

We analyze log file information and other data collected through cookies, web beacons, and other tracking technology, to collect related data when you visit our Site or use our Products and Services, including information about your browsers or devices such as your IP address and language preferences, and actions you take such as what sites you visit, how and how often you use one of our applications and certain features. These technologies help us authenticate users, better understand user behavior, tell us which parts of our service people have used, and measure the effectiveness of advertisements.

In some of our email messages, we use a “click-through URL” linked to content on the Site. We track this click-through data to help us measure the effectiveness of our customer communications.

Data Security

PTZlink takes precautions, including administrative, technical, and physical measures, to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

The online services offered by PTZlink use encryption on web pages where personal information is collected (for example, credit card and other payment information). To use these services, we recommend you use an SSL-enabled browser such as Internet Explorer, Firefox, Chrome, or Safari. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.

Please be aware that no security measures are perfect or impenetrable. We cannot and do not guarantee that information about you will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Changes and Updates on This Policy

To accommodate changes on the website, changing technology, and legal developments, we have the sole discretion to change this policy from time to time without any prior notice or liability to you or any other person. New versions of this policy will be posted here. Our collection, use, and disclosure of your personal information will be governed by the version of this policy in effect at that time. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective. Accordingly, when you use the website you should check the date of this policy and review any changes since the last version.