What Is Email Alerts?

The IP camera email alerts can keep you informed of all motion detection events in real time, but configuring IP camera email settings on Gmail, Yahoo or Hotmail might be a little complicated for some of you.

Actually, set an email alert is simple and easy especially you read this post. Here we’ll show you how to set up wireless PTZ cameras to send emails step by step and the quick fixes to IP camera email test failed with video. Following the video, you’ll waste less time mucking around with IP camera email settings and have more time enjoying the peace of mind brought by your security cameras with email alerts.

This article covers the basic setup using a Hotmail email account to send email alerts from a camera configured to send alerts when an alarm enabled event occurs. At times, the user may encounter error messages such as “Can’t find the SMTP log file. Send mail timeout” or “Incorrect username or password” when attempting to use the Gmail service. Below are a series of troubleshooting steps when these errors are encountered. This is specific to Hotmail email accounts.

Though it is a video guide to set email alerts for the wireless PTZ camera, you can follow the setting for all IP network security cameras as long as your cameras have the motion detection function.

Why You Need The Email Alerts?

The email alert is that when you set a motion detection(usually some areas or places that you set to protect), someone goes through those areas, it enables the alarm and send you the email immediately.

This wireless PTZ camera can send the default voice to the intruder(you can also record your custom voice), also it will snap the real-time clear pictures to your email to remind you what’s happening now.

email alarm setting

If you have this request, then you really need to set an email alert. and now, you do not need any experts to do this for you, you can do it by yourself. With the video, to set an email alarm would be simple and easy.

Alert email sends with pictures, make sure that what you’re seeing is actually a burglar.

I need to know what’s happening now around my house when I am away home at work.

How To Set Email Alarms?

Step 1: Set Motion Detection Areas

Visit the wireless PTZ camera’s IP address via Internet Explorer. Slash to the setting of the IP Camera’s interface.

Settings → Alarm → Motion detection

If you want to monitor a zone fixed, when the zone has the exception, it enables alarm, you can choose motion detection function. Settings like below. The equipment can support 4 zones setting, you can enable it through tick the option box at the bottom of the page. When enabling a zone, the zone box will display on the screen, and list zone number, moving the mouse to this zone box, you can drag the box to any position; also can move the mouse to the red box at the bottom right corner, drag it to change the size. After setting, click 【Apply】motion detection will take effect.

Step 2: Set Alarm Linkage

Settings → Alarms → Alarm

When an alarm triggered, the equipment will alarm in many ways:

  1. Send alarm and pictures to email
  2. Send captured pictures to assigned FTP server
  3. Send video recording to assigned FTP server
  4. Capture a picture, then save to TF Card
  5. Recording a video for 15 seconds, then save to TF card (including 1-3 seconds warning before video)
  6. linkage Preset: after the alarm, call preset

If you set to send pictures to your FTP, your email or your SD card, you can choose how many pictures you want to send at every time.

Also, you can custom the linkage sound, the default is 【Alarm】and【Dog】and you can choose the duration time from 5 sec to 30 sec. You can also record by your smartphone or tablet PC on the Camhi APP.

Step 3: Set Alarm Email

Settings → Advanced → Email

email alert setting

The items in the above picture are mandatory fields need to fill in. If the filler content is not qualified, the setting will not be successful. After writing completed, click Apply firstly, then testing, it will reminder testing successfully when finished.

  • SMTP Server Name: You can find it either consulting the web page of your provider or searching for it on our list of server POP and SMTP.
  • Serve Port: usually, SMTP works with port 465, but as the screenshot shows it can work also with 587.
  • Safe link: None, SSL, TLS, STARTTLS optional. (STARTTLS or SSL/TLS extension, that employs a separate port for encrypted communication.)
  • Authentication: On (choose On)
  • User Name: Your email address.
  • Password: Your email address password
  • Send To: Your email address, you can send to yourself
  • Sender: Your email address
  • Subject: Write the subject of your alarm email. (for example, you can make "ptz camera outside alarm")
  • Message: Write the email content. (for example, "watch out, home security")

Hotmail, Outlook Email Setting

  1. Login your Hotmail account
  2. At the top right corner, click the 【setting】 button
  3. scroll down the bottom of the quick setting, click 【view all outlook settings】
  4. Click 【Sync email】go to the "POP and IMAP", open the "Let devices and apps use POP"

Here we show you the video on how to find out the SMTP information that you need when setting this alarming email.

Gmail Setting

Before setting the Gmail email alarm, there are several things we should do first:

1. The server of sending emails should support the POP3 protocol. In order to strengthen security and reduce spam, Many mail servers closed this protocol at present. So users need to check if the server support POP3 before choose the mail server, otherwise, the mail can not send successfully.

2. For some mail server using an SSL certificate, it must enable the SSL option, then can send an email

3. Gmail requires additional security settings, we need to log in to your Google account, open to allow less secure apps in the "Sign-in & security" page.
click this link https://myaccount.google.com/security? to set.

4. We recommend you turn off the 2-step verification. But if your Gmail mailbox opened "2-Step Verification", then you need to set up a separate “app
passwords” for camera login. How to set up an "app password" you can click on the "Learn more" to get help.

Google Account Security Settings - Turn Off 2-step Verification

Google Account Security Settings - Less Secure APP Access

Get the SMTP Information (1)

Get the SMTP Information (2)

Finish the SMTP information

Outgoing Mail (SMTP) Server
Requires SSL: Yes
Requires TLS: Yes (if available)
Requires Authentication: Yes
Port for SSL: 465
Port for TLS/STARTTLS: 587